Refunds due to loss or damage
We have lots's of experience in packing and sending gift hampers and we select our couriers for their reliability and responsibility, however please note that we do not have any direct control over them and they are contracted with us to do the deliveries on our behlaf , so we pride ourselves on the rarity of any problems but in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately and free of charge providing the following:
- The goods are signed for upon receipt as damaged or have been refused because of obvious damage
- Any damage which cannot be seen from the outside must be notified to the couriers and within 24-48 hours.
- Damaged mmust be retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. Returned goods must clearly show theorder details full name, address and telephone number of the sender.
- We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.
Orders can be cancelled up to 24 hours before despatch, when a full refund will be credited. For on line purchases the customer has the right to cancel an order up to fourteen days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred.
All goods must be returned in good and original condition. We aim to provide the refund within seven days on receipt of returned goods however sometimes it can take upto 14 days, less any charges as stated above, once the hamper has been returned. Notification of cancellation must be in writing - letter, fax or email. Cost of return to be paid by the customer.